Luxe Mosaic Cushion Diamond Earrings

All of our designers have exceptional skills, not only in jewellery making but in working with customers to understand your unique ideas and bringing them to life. There may be a designer who specializes in the specific technique that you are looking for and we can help to connect you to the right person.

If you are looking to be inspired, our best recommendation is to visit the shop and check out our designers’ work in person (click here for store hours and address). This will help you to decide whose work you like best. The same can be done online by checking out the designers’ portfolios. For custom engagement ring designs and custom wedding bands, check out their wedding and engagement portfolios.

When you have chosen a MATERIAL design, we will arrange for you to have a meeting with them either in one of our private meeting rooms, or virtually via Zoom. Here we will learn more about your ideas, hopes, and wishes. Once the scope of the project is understood the designer will provide you with a plan and estimate(s). Meeting frequencies and duration will factor into the final price of the commissioned piece.

How to prepare for your meeting: The more you know about what you want, the better. Please share any visuals you have as inspiration. If you’d like to describe your ideas verbally, that works too. Commissioning a piece of custom jewellery will cost more than buying a piece that is ready-made. Having realistic expectations is important.

You’ve met your designer and you’re ready to get things started – hurray! At this step, we will ask for a $400+HST design and development fee and the designer will produce drawing(s) and/or a wax model for you. This fee includes stone sourcing as well. Once the prototype(s) have been approved, we will ask for a 50% deposit to complete the work. The balance is due upon completion. Gemstones valued at $5000+ will need to be paid upfront, in full.

Each designer’s creative process is a little bit different, so you can rely on your designer to guide you through the steps until your piece is finished!

You can expect a completed piece within 4-8 weeks depending on the complexity of the project. More time and additional fees may be required if we’re sourcing something rare, doing extensive research, or making multiple design adjustments.